Fifty calls a month,
free forever.
Not a trial with an end date. A free tier you can genuinely run a small venue on, with the whole platform attached. You start paying when your call volume does.
Free
Run a quiet venue on it, permanently.
NO CARD, NO CONTRACT, NO END DATE
- Ember answers day and night
- Bookings calendar
- Guest list, built from calls
- Call log with written summaries
- Knowledge base you control
- Unlimited test calls
Starter
For a venue letting Ember take the overflow.
BILLED MONTHLY
- Deposit links taken on the call
- Balances and refunds
- Automatic email confirmations
- Pipeline, for the ones who did not book
- Analytics and cost per call
- No-show sweep
Growth
For a venue letting Ember answer everything.
BILLED MONTHLY
- Staff accounts and roles
- Custom call flows per enquiry type
- Priority support
- Card payments at the counter
- Memberships and season passes
- Gift cards
Multi-venue
Several sites under one roof.
PRICED ON LOCATIONS AND VOLUME
- Unlimited locations, one login
- Guests shared across sites
- Consolidated reporting
- A named person you can call
What you get
on each plan.
A solid dot means you can use it today. A hollow one means it is built and waiting on a provider, and you are not charged for it until it is live.
| FREE | STARTER | GROWTH | MULTI-VENUE | |
|---|---|---|---|---|
| Calls | ||||
| Answered calls included each month | 50 | 250 | 700 | Custom |
| Effective cost per included call | Free | $0.72 | $0.68 | Custom |
| Extra calls beyond the allowance | $1.20 | $1.00 | $0.80 | Custom |
| Test calls, against your own setup | Unlimited | Unlimited | Unlimited | Unlimited |
| Answers day and night, on your number | Yes | Yes | Yes | Yes |
| The platform | ||||
| Bookings calendar | Yes | Yes | Yes | Yes |
| Guest list, built from real calls | Yes | Yes | Yes | Yes |
| Call log with written summaries | Yes | Yes | Yes | Yes |
| Knowledge base you control | Yes | Yes | Yes | Yes |
| Pipeline and follow-up | No | Yes | Yes | Yes |
| Analytics and cost per call | No | Yes | Yes | Yes |
| Staff accounts and roles | No | No | Yes | Yes |
| Several locations under one login | No | No | No | Yes |
| Payments, through your own Stripe account | ||||
| Deposit link sent during the call | No | Yes | Yes | Yes |
| Balances and refunds | No | Yes | Yes | Yes |
| Card payments at the counter | No | No | SOON | SOON |
| Memberships and season passes | No | No | SOON | SOON |
| Gift cards | No | No | SOON | SOON |
| Setup and support | ||||
| We set the venue up with you | Yes | Yes | Yes | Yes |
| Custom call flows per enquiry type | No | No | Yes | Yes |
| Priority support | No | No | Yes | Yes |
| A named person you can call | No | No | No | Yes |
Stripe charges its own processing fees directly to your account. We do not add anything on top and we never hold your money.
No surprises at the
end of the month.
An answered call is one call
A call counts once when Ember answers it, whatever happens next. Booking a party, quoting a package and taking a message all count the same. Hang-ups and wrong numbers do not count at all.
Test calls are never counted
Ring your own setup as many times as you like, try to break it, change an answer and test it again. None of it touches your allowance, on any plan including Free.
You see the cost on every call
Each call carries its own figure, itemised by supplier, inside the dashboard. Around ten cents a minute of talking, about thirty eight cents for a call that ends in a booked party.
Before you pick a plan.
Is the free plan really permanent?
Yes. Fifty answered calls every month, for as long as you want it, with the calendar, the guest list, the call log and the knowledge base included. If you never go past fifty calls you never pay us anything.
Which plan should I start on?
Free, almost always. Point only your after-hours and busy-line calls at Ember and see what a month actually looks like. If you run past fifty regularly, the numbers will tell you which plan fits rather than us guessing.
What happens if I go over my allowance?
The extra calls are still answered and charged at the rate on your plan. Nothing switches off mid-Saturday. If you are going over every month we will tell you that moving up a plan is cheaper, because it is.
Am I locked into a contract?
No. Monthly plans are month to month and you can stop at the end of any month. Annual is billed up front for two months less, and that is the only commitment we ask for.
Do I pay for the features marked Soon?
No. They are in the plan for when they go live and they change nothing about the price now. Nobody pays for a thing they cannot use yet.
Start on Free.
Decide after a season.
Thirty minutes with your own hours, rooms and packages loaded in, and fifty calls a month that cost you nothing.